If your router is provided by your ISP, you may have problems connecting your wireless printer to it. To connect a wireless printer with a ISP-provided router:. Unplug the Internet cable that runs between the router and the wall.

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Remove the router’s power cord, wait 30 seconds, then reconnect the power cord. Connect the printer to the router using one of the three methods described in '. Try using the method you have previously attempted. From the control panel of your printer, print a Network Configuration page to locate the IP address of the printer.

Consult your manual for details. Compare the printer's IP address to the router's IP address. They should have a similar format (for example, the router's IP address might be 192.168.0.1 and the printer IP address 192.168.0.5). If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to your wireless network. Type the printer IP address (like 192.168.1.5) into a browser (like Internet Explorer) to verify that it is connected. You should see the Printer's Homepage. Plug the Internet cable back into the router, restart the router and test your printer's connection.

In some cases your wireless printer may not be receiving a strong enough signal from your wireless network. The following solutions may help:. Proximity: Move the printer and wireless router closer to each other. On some models of wireless routers you can try adjusting the position of the antennas.

Obstructions: When choosing a location for your wireless router or wireless printer, avoid having the following items between the wireless router and wireless printer: long distances, walls, floors, other wireless devices (like cordless phones), and large appliances. Wireless channel: Consider changing your wireless router's channel to 1, 6 or 11. Network extension: You can extend the range of your wireless router's signal by adding a wireless access point. This is a device that shares the wireless settings with your wireless router and extends the wireless signal range in your home.

We recommend buying a wireless access point (sometimes called a range extender) from the manufacturer of your wireless router. All network devices have a MAC (Media Access Control) address that uniquely identifies the device. This address is permanent and is assigned when the device is manufactured. An IP address also uniquely identifies a device on a given network, but is assigned by the wireless router and can change over time. MAC address filtering is a method of securing your wireless network. If MAC address filtering is turned on, only devices whose MAC addresses are listed will be allowed onto your wireless network.

This method is not recommended, however, because those seeking unwanted access to your network can easily obtain your MAC addresses and use them to gain access. MAC address filtering is part of the configuration of your wireless router. To turn MAC address filtering on or off, or to add a device to the filter list, you need to access your wireless router configuration settings. For instructions on how to access your wireless router configuration settings, see your wireless router documentation or contact the manufacturer. Once you access your wireless router configuration settings, you will need to do one of the following:. Turn off or disable MAC address filtering altogether ( recommended). Find your printer's MAC address and add it to the list of devices allowed to access your network.

Many HP wireless printers display the MAC address on the printer's control panel when you press the Wireless button or touch the Wireless icon from the printer's Home screen. If you do not see the printer's MAC address, print either a Wireless Network Test Report or a Network Configuration Page from the control panel of your printer. Either of these reports can usually be printed from the Wireless Settings menu. If your printer does not have a display or does not have an option to print either report, see your printer documentation to find the correct key sequence to print the Wireless Network Test Report or Network Configuration Page. Printers that have both wireless and Ethernet capability will have a unique MAC address for the wireless network adapter and another for the Ethernet network adapter. If you are using your printer over a wireless connection, add the wireless MAC address.

If you are using your printer over an Ethernet connection, add the Ethernet MAC address. If you aren't sure, add both to be safe. If you've forgotten your wireless router login to access the router’s configuration page (username and password), check the documentation that came with your wireless router for the default login. If you have never changed the login, then this should work.

If you have created your own login and can't remember what it is, then you will have to refer to the wireless router documentation or manufacturer for instructions on how to reset your login. Most wireless routers provide a 'reset' button that will restore all wireless router settings to their default state. If your router is supplied by your Internet Service Provider (ISP), frequently the network name (SSID) is provided on a label attached to the router. You can also retrieve your wireless network name (SSID) from your wireless router. To do this you will need to log into your wireless router’s configuration page by first opening a web browser, such as Internet Explorer, and then entering the IP address of the wireless router in the address field of the browser (in place of Consult the documentation that came with your router for the default IP address. You may be prompted for a username and password to log into the wireless router. For the default IP address and login of your wireless router, and further instructions on how to access your wireless router configuration settings, refer to your wireless router documentation or manufacturer.

During wireless setup, when your printer searches for wireless networks in the area, it will display the network names of wireless networks it can detect in your area. If you do not see the name of your wireless network (or SSID) listed, one of the following may be the reason.

Your wireless router might be configured to not broadcast the SSID. In this case you will have to manually enter your network name or enable SSID broadcast on your router.

Your printer might be too far from your wireless router or access point. Try to bring your printer closer to your wireless router and, as much as possible, keep your wireless router away from walls, especially exterior walls. Your wireless router may not be powered on.

If your wireless router is on and reasonably close to your printer, run the search for wireless networks again, because search results can vary due to interference by other electronic devices such as microwaves and cordless phones. For instructions on how to access your wireless router configuration settings, refer to your wireless router documentation or manufacturer. If your router is supplied by your Internet Service Provider (ISP), frequently the security password is provided on a label attached to the router.

You also can retrieve your wireless network security password from your wireless router. To do this you will need to log into your wireless router:. Open a web browser, such as Internet Explorer.

In the address field of the browser (in place of enter the IP address of the wireless router. You may be prompted for a user ID and password to log into the wireless router. For the default IP address and login of your wireless router, and further instructions on how to access your wireless router configuration settings, refer to your wireless router documentation or manufacturer. If your computer is uses a Windows operating system and has a wireless connection to your network, you can download (as an “.exe” file) and run the To find your security password, chose the Network tab at the top and “Show advanced Info”. Then select “Show Wireless Info” at the bottom.

If you are having trouble scanning from your wireless printer, the following work-around is available on many models:. From the control panel of your printer, print a Wireless Network Test Report, and write down your printer's IP address. Type the printer's IP address into your computer's Internet browser, and press Return. On the Information tab there is often a feature on the left side of the page called Webscan. Click Webscan and follow the directions to scan your document or picture.

Note: You may have to first enable Webscan from the Settings tab. From Settings, chose Security and then Administrator Settings. If you get a bowser warning message, chose to “continue to the site anyway”. Then enable Webscan. If you recently upgraded your version of OS X, or installed software for your wireless printer from the CD in the printer box, you may have the wrong version of HP software installed on your Mac.

To properly install the correct software:. Open a Finder window and go to the Applications / Hewlett-Packard folder. Open HP Uninstaller. In the HP Uninstaller window, click Continue. On the screen that appears, choose your printer. Press and hold the control, option and command keys and click Uninstall. A dialog appears, asking if you are sure you want to uninstall all HP software.

Click Continue. From the Apple menu, choose Software Update. From the Apple menu choose System Preferences. In the System Preferences window, click Print & Fax or Print & Scan or Printers & Scanners. In the list of printers on the left side of the window, select the wireless printer in question and click the minus sign (-) at the bottom of the list.

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Click the plus sign (+) to re-add the printer. In the Add Printer window, select your printer, and click Add. If your wireless printer is already connected to your wireless router, you may not need HP software because newer versions of OS X have both print & scan drivers built-in.

To be sure you have the built-in drivers, download and install this package:. If your wireless printer is not connected to your wireless router you may need the HP software. In your web browser, go to. Select Download drivers and software (and firmware). Enter your wireless printer model number, and click Go.

On the Select your operating system page, click Mac OS X. Next, click the software for your version of OS X. Then, download and install the software according to the installation software's instructions. If you still have trouble printing or scanning, deleting and re-adding your printer and/or resetting the printing system is often an effective solution:. From the Apple menu choose System Preferences. In the System Preferences window, click Print & Fax or Print & Scan or Printers & Scanners.

In the list of printers on the left side of the window, select the wireless printer in question and click the minus sign (-) at the bottom of the list. Click the plus sign (+) to re-add the printer. In the Add Printer window, select your printer, and click Add.

If you still have trouble communicating with the printer, repeat this process, replacing the third step with: Right (or Control) click anywhere in the printer list and choose Reset Printing System.